AUSTRALIA'S FUNNIEST GIFT BOX! 😂 🎁 10% OFF STOREWIDE USE CODE: SANTA

FAQ

CAN IT BE ANONYMOUS?

Yes it can! If you would like it to be anonymous, simply do not give any clues that the Potato was from you. Meaning, do not write your name on the message. If you would like the person to know you have sent it, simply write your name in the message. For example "Love, Kylie."

WHEN WILL MY ORDER ARRIVE?

Orders are shipped 1 day after being placed or at the date that you specify us to ship out the order. We cannot guarantee a certain day at which the order will arrive, shipping usually takes 3-4 business days. 

(Any delays will be due to Covid-19 demands)

WHAT TYPE OF MESSAGE CAN I SEND? 

We allow all kinds of cheeky messages! We also allow profanity. However, please no threatening messages.

WHAT TYPE OF IMAGE CAN I UPLOAD? 

We allow all kinds of cheeky images! However, we do not allow nudity of any sort, or images that can be interpreted as threatening. If such kind of image is uploaded, we will contact you to replace the image. Sorry no getting away with this one!

CAN I ORDER OUTSIDE OF AUSTRALIA?

Unfortunately no, we only mail Australia Wide. (Since you’ve now read these boring questions, if you have a friend overseas and would like to share a Potato with them, DM us on Instagram & we will send them a FREE virtual cheeky postcard)

OOPS I ENTERED THE WRONG DETAILS..

Please email us ASAP at hello@twistabros.com.au include your order number, don’t worry we can fix this as long as you can get us the information before it is shipped. 

WHERE IS MY ORDER CONFIRMATION? 

All customers get an automatic email sent to them after a purchase is made. If you did not get the email, please have a look at your spam folder or contact us via email.

IS THERE A DISCOUNT OR BULK ORDERS?

Yes there is! Want the most hilarious surprise gift for your corporate events or party invitations? Please email us at hello@twistabros.com.au & we will sort out all your gifting needs!

 CAN YOU ADD A DRAWING? 

Hmm.. No, if only we were Leonardo Da Vinci.. we can draw a heart though.

REFUNDS? 

We typically do not offer refunds unless it is our mistake. Besides our 🥔 Gift Boxes are sooo cool, just let your friends enjoy the good memories!

CAN I EAT THE POTATO I RECEIVE? 

No. We do not recommend eating these potatoes as the messages are hand written on the potatoes containing ink. Twista Bro’s is not liable for any illness if the Potatoes are consumed.